FAQ
General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to through Email.
Where do you ship?
We currently ship in Iceland using Postúrinn.
Do you have Self Pickup option?
Yes! We do support that, which is completely free. Customer can pick up anytime before 19:00 after placing the order.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for delivery mentioned by Postúrinn will be respected.
What payment methods do you accept?
You can purchase on our website using a debit or credit card. We additionally offer support for PayPal, Apple Pay, and Google Pay. You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support ISK and EUR. If your credit or debit card use another currency, then you will be charged in ISK, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Do you offer 3 or 4 times payment option?
We accept 3 times payment thank to our partner Rypay. You will be able to choose that payment option on checkout.
Do you accept returns or exchange?
We do accept returns or exchange in respect to the following conditions:
- The item must have been sold on our online store.
- The item shouldn't have been used in any way.
- The return or exchange request is made within 14 days of delivery.
- The return is made within 14 days of the return or exchange request.
To ask for a return, please contact through email.
Are there any returns free?
Customer is only responsible for the shipping fee associated with return or exchange. Feel free to contact our support agents through our helpdesk for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.